Q & A
CHECK IN
Our standard arrival time is from 4pm onwards.
Start your holiday early and book an early arrival for £25 and your accommodation will be ready for 1pm.
CHECK OUT
Our standard departure time is 10am.
Book a late check out for £25 and relax till 11am, sometimes we can offer 1pm.
Monday 9am – 6pm
Tuesday 9am – 2pm
Wednesday 9am – 2pm
Thursday 9am – 2pm
Friday 9am – 6pm
Saturday – 10am – 2pm
Sunday – 10am – 12noon
Email the office on: info@dovestonepark.co.uk
Lodges – Yes
Safari Tent – Yes
All our lodges and our lakefront Safari Tent have a private hot tub which is maintained every morning (7am-10am) by our hot tub technician with twice daily testing and also tested once a month by an external water testing company. On the morning of your departure day, all our hot tubs are emptied and deep cleaned and refilled. Your hot tub will be ready for use from 6pm on the day of your arrival.
Pods – There is no hot tub.
Cottages – There is no hot tub.
Lodges & Cottages - Kitchens are fully equipped with dishwasher, microwave, oven, toaster, kettle, oven, four ring hob, full size fridge freezer. Crockery, cutlery, utensils, glassware, pots and pans, bbq tools etc. are also provided.
Everything except a washing machine.
Safari Tent - The kitchen is fully equipped with microwave, toaster, air fryer, kettle, 4 ring hob, full size fridge freezer. Crockery, cutlery, utensils, glassware, pots and pans etc. are also provided.
Pods - a small kitchenette incorporating a two-ring hob, fridge with small freezer/ice tray section, microwave, sink and kettle. Crockery, cutlery, utensils, glassware, pots and pans etc. are also provided.
Unfortunately, we do not have a laundry service. However there is a wonderful laundry shop in Greenfield Village who offer a wash, dry & iron service.
Lodges & Safari Tent- All bedding and towels are provided and made up for your arrival. It is a good idea to bring a couple of extra towels for use with your hot tub.
Pods & Cottage - All bedding and towels are provided and made up for your arrival.
We do have pet friendly accommodation, this must be prebooked as some units are kept as pet free for those with allergies.
A pet fee is applicable weekly per pet;
Lodges, Cottages - £30
Pods & Safari Tent - £20
We ask that you keep your pets off beds and sofas so it is a good idea to bring your pet bed/blankets with you.
Any damage caused by pets is chargeable.
Yes, all our accommodations are heated meaning you will be snug and cosy;
Lodges - Central Heating and log burner effect fan heater
Cottages – Central Heating and log burner in the lounge (one basket of complimentary logs provided)
Pods – Infra red wall mounted heaters
Safari Tent – Central heating and log burner in the lounge (one basket of complementary logs provided). Fire pit in the garden.
Yes, there is one parking bay for every accommodation, additional spaces may be available on our car park but cannot be guaranteed.
We ask that you take care with your keys, each accommodation comes with one key.
Should you lose your key we can provide a replacement but for security we must replace the locks and therefore a charge of £100 will be made.
If the request for a replacement key is outside of our office hours then a further call out charge of £25 is also payable.
We provide the following;
Lodges – 2 x loo rolls in each bathroom. Washing up liquid, cloth, dish sponge, brillo pad, dishwasher tabs, 1 x bin liner, 1 x tea towel and 1 x oven cloth.
Cottages - 2 x loo rolls in each bathroom. Washing up liquid, cloth, dish sponge, brillo pad, dishwasher tabs, 1 x bin liner, 1 x tea towel and 1 x oven cloth.
Safari Tent – 2 x loo rolls in bathroom. Washing up liquid, cloth, dish sponge, brillo pad, 1 x bin liner and 1 x tea towel.
Pods – 2 x loo rolls in bathroom. Washing up liquid, cloth, dish sponge, brillo pad, 1 x bin liner and 1 x tea towel.
We will always try and accommodate requests for extras, but we generally only order what we need so may not always have these items on sale.
Extra linen charge – £2 per item
Extra towel charge – hand towels £1 – bath towels £2 – bath mats £1
Tea towels and oven cloths £1
Loo rolls – 50p per roll
Bin liners – 50p per liner
Yes, we can provide a cot and highchair, please arrange in advance is possible. They are charged at £10 each.
Every accommodation has a solid structure masonry BBQ on a paved area to ensure we comply with fire safety regulations. These BBQ’s are for use with charcoal only, the burning of wood is not permitted within our site due to the high fire risk. Charcoal does not burn as hot as wood, which will crack our masonry BBQ’s.
Fire pits, your own bbq and gas bbq’s are not permitted on our site due to the high fire risk and National Park regulations.
Our Safari Tent has an enclosed fire pit.
Charcoal is available to purchse from our office.
As small gazebo can be erected should you wish but please be aware that when the wind blows at Dovestone, your gazebo may take flight! Your gazebo must not obstruct pathways or other accommodations so ideally at the side of your pod.
Please notify the office if you discover anything damaged so we can fix it.
On departure, we check for damages and missing items. It is quite common for a hairdryer etc to be packed mistakenly. We would first contact you before any charges taken.
General wear and tear is expected, an occasional broken glass or crockery too... we would never charge for this. Let us know and we will provide a replacement.
Damages that are liable for charges include; stained furniture, beds and carpets. Pet damages; chewed furniture and fixtures, excessive pet hair on furniture, etc.
CHECK IN
Our standard arrival time is from 4pm onwards.
Start your holiday early and book an early arrival for £25 and your accommodation will be ready for 1pm.
CHECK OUT
Our standard departure time is 10am.
Book a late check out for £25 and relax till 11am, sometimes we can offer 1pm.
Monday 9am – 6pm
Tuesday 9am – 2pm
Wednesday 9am – 2pm
Thursday 9am – 2pm
Friday 9am – 6pm
Saturday – 10am – 2pm
Sunday – 10am – 12noon
Email the office on: info@dovestonepark.co.uk
Lodges – Yes
Safari Tent – Yes
All our lodges and our lakefront Safari Tent have a private hot tub which is maintained every morning (7am-10am) by our hot tub technician with twice daily testing and also tested once a month by an external water testing company. On the morning of your departure day, all our hot tubs are emptied and deep cleaned and refilled. Your hot tub will be ready for use from 6pm on the day of your arrival.
Pods – There is no hot tub.
Cottages – There is no hot tub.
Lodges & Cottages - Kitchens are fully equipped with dishwasher, microwave, oven, toaster, kettle, oven, four ring hob, full size fridge freezer. Crockery, cutlery, utensils, glassware, pots and pans, bbq tools etc. are also provided.
Everything except a washing machine.
Safari Tent - The kitchen is fully equipped with microwave, toaster, air fryer, kettle, 4 ring hob, full size fridge freezer. Crockery, cutlery, utensils, glassware, pots and pans etc. are also provided.
Pods - a small kitchenette incorporating a two-ring hob, fridge with small freezer/ice tray section, microwave, sink and kettle. Crockery, cutlery, utensils, glassware, pots and pans etc. are also provided.
Unfortunately, we do not have a laundry service. However there is a wonderful laundry shop in Greenfield Village who offer a wash, dry & iron service.
Lodges & Safari Tent- All bedding and towels are provided and made up for your arrival. It is a good idea to bring a couple of extra towels for use with your hot tub.
Pods & Cottage - All bedding and towels are provided and made up for your arrival.
We do have pet friendly accommodation, this must be prebooked as some units are kept as pet free for those with allergies.
A pet fee is applicable weekly per pet;
Lodges, Cottages - £30
Pods & Safari Tent - £20
We ask that you keep your pets off beds and sofas so it is a good idea to bring your pet bed/blankets with you.
Any damage caused by pets is chargeable.
Yes, all our accommodations are heated meaning you will be snug and cosy;
Lodges - Central Heating and log burner effect fan heater
Cottages – Central Heating and log burner in the lounge (one basket of complimentary logs provided)
Pods – Infra red wall mounted heaters
Safari Tent – Central heating and log burner in the lounge (one basket of complementary logs provided). Fire pit in the garden.
Yes, there is one parking bay for every accommodation, additional spaces may be available on our car park but cannot be guaranteed.
We ask that you take care with your keys, each accommodation comes with one key.
Should you lose your key we can provide a replacement but for security we must replace the locks and therefore a charge of £100 will be made.
If the request for a replacement key is outside of our office hours then a further call out charge of £25 is also payable.
We provide the following;
Lodges – 2 x loo rolls in each bathroom. Washing up liquid, cloth, dish sponge, brillo pad, dishwasher tabs, 1 x bin liner, 1 x tea towel and 1 x oven cloth.
Cottages - 2 x loo rolls in each bathroom. Washing up liquid, cloth, dish sponge, brillo pad, dishwasher tabs, 1 x bin liner, 1 x tea towel and 1 x oven cloth.
Safari Tent – 2 x loo rolls in bathroom. Washing up liquid, cloth, dish sponge, brillo pad, 1 x bin liner and 1 x tea towel.
Pods – 2 x loo rolls in bathroom. Washing up liquid, cloth, dish sponge, brillo pad, 1 x bin liner and 1 x tea towel.
We will always try and accommodate requests for extras, but we generally only order what we need so may not always have these items on sale.
Extra linen charge – £2 per item
Extra towel charge – hand towels £1 – bath towels £2 – bath mats £1
Tea towels and oven cloths £1
Loo rolls – 50p per roll
Bin liners – 50p per liner
Yes, we can provide a cot and highchair, please arrange in advance is possible. They are charged at £10 each.
Every accommodation has a solid structure masonry BBQ on a paved area to ensure we comply with fire safety regulations. These BBQ’s are for use with charcoal only, the burning of wood is not permitted within our site due to the high fire risk. Charcoal does not burn as hot as wood, which will crack our masonry BBQ’s.
Fire pits, your own bbq and gas bbq’s are not permitted on our site due to the high fire risk and National Park regulations.
Our Safari Tent has an enclosed fire pit.
Charcoal is available to purchse from our office.
As small gazebo can be erected should you wish but please be aware that when the wind blows at Dovestone, your gazebo may take flight! Your gazebo must not obstruct pathways or other accommodations so ideally at the side of your pod.
Please notify the office if you discover anything damaged so we can fix it.
On departure, we check for damages and missing items. It is quite common for a hairdryer etc to be packed mistakenly. We would first contact you before any charges taken.
General wear and tear is expected, an occasional broken glass or crockery too... we would never charge for this. Let us know and we will provide a replacement.
Damages that are liable for charges include; stained furniture, beds and carpets. Pet damages; chewed furniture and fixtures, excessive pet hair on furniture, etc.